Expedite speedy commission payments following each event through online reconciliation and invoices.

Reconcile Compensation

Proprietary online reconciliation functionality to ensure a pre-approved invoice is sent out to the hotel’s account payable dept. Depending on how your entity is setup you will have one or all of the following settings active for the reconciliation/invoicing process:

  • Old groups invoice process active
  • New reconciliation invoice process active
  • Reconciliations automatically generated on event end date and sent to hotel for review
  • Invoices automatically emailed to hotels after generating from the reconciliation 

If you are not sure what process is active for the reconciliation/invoicing process, pleas contact a ARN representative and they will provide you with these details.

Once your event is over you will be able to use the reconciliation process. To access the reconciliation process from the Dashboard you can use the Reconciliation & Invoicing link under the Quick Links panel, or you can access the reconciliation process from any page by using the Reconciliation link in the left navigation bar.

Once your event is over you'll be able to access the reconciliation for that event from the Event List on the Dashboard, from Manage Event menu when on an event level page, or by searching for the event from the Reconciliation Search page.

When on the Reconciliation Search page you will be able to search for any event that has ended, and is eligible for the reconciliation process. You can search by Event Name, Event ID, Property Name, Invoice Number or a combination of terms to filter display listings.

Your reconciliations for an event will be listed below the search bar, and each property will show one of the following statuses:

  • Reconciliation Sent - Report has been sent to hotel contact.
  • Hotel is Reviewing - Hotel has accessed and is reviewing the reconciliation report.
  • Awaiting Approval - Hotel has reviewed and submitted reconciliation report. You should review the report and accept or contest it.
  • Awaiting Invoice - You have accepted the reconciliation report and should generate and send an invoice to the hotel.
  • Process Complete - Invoice has been emailed to hotel contact, or the reconciliation has been marked as complete.

Depending on what status the reconciliation is in for a property you will be able to select an appropriate action from the Actions drop down list: Resend Access Email, View Reconciliation, View Invoice or Send Invoice.

Deliver Invoices

Create and deliver custom invoices with real-time reservation information. Once the reconciliation process is complete you will be able to submit an invoice to the property from the Reconciliation Review page.

If you need to resend an invoice you can do so from the Reconciliation Review page, or from the Reconciliation Search page under the Actions dropdown for a property.

Once the invoice has been sent to the hotel the Complete status box will be checked.  Uncheck to re-open/edit the reconciliation. Checking this box will stop reminder emails being sent to the hotel.

***I don't think we should be using the word "hotel", but instead we should be using "property", thoughts? ***

Customer Reporting

GPS provides you with multiple reporting options to keep event right’s holders, event administrators, and hoteliers in the know at all times. You can provide access to the the event right's holder by accessing the Event Reporting page, and adding a new third party users.

***inconsistent naming, we call the link to the Third Party Dashboard, Event Reporting in the left nav bar ***

You can limit what the Third Party User see's on the Third Party Dashboard by assigning permissions. You access the user permission settings from the Third Party User List (page) > Third Party Users (panel) > Permissions (column).

From the Third Party User Detail (page) > Permissions (panel) > Use the left/right arrows to add or remove permissions to a user.

Once you have added a new Third Party User, and chosen what permissions you would like them to have, they will be able to access the Third Party Dashboard and view the reports related to their selected permissions. 

***It wasn't clear to me if we wanted to include Credit Card Reports, Pending Releases, or the Rooming List Report. Let me know if this is enough or if they need to be added here. ***