Add/Edit Event

How do I get more site id’s?

Submit the form found under support on the left-hand navigation of GPS: 

http://implementation-guide.alliancereservations.com/site-id-setup-request-form.html

Can I have more than one event venue?

Yes. You can enter as many venues as you would like, but one must be designated as the primary venue. 

Send RFP’s

How do I resend a declined bid?

From the Send RFP screen you will see an option to resend a declined bid for review, edit and re-submission.

Why do I see more than one profile for a particular hotel?

Because we gather inventory from multiple sources, sometimes duplicates occur. We constantly scan to find and correct these but sometimes our ‘bots miss one. As a rule of thumb, always use the profile with the lowest property id. 

What do I do if I can’t find the hotel I need to send a RFP to?

Send a request in via the support link. We will find it or add it to the inventory database for you. 

How do I change a rebate amount for a certain hotel?

On the Edit Event/Details & Compensation tab, enter the optional rebate amount, and resend the RFP back for approval. Add the alternate rebate amount before sending.

Compare Bids

How can I view a hotel contract?

Either from the Compare Bids page, or the Rooms Overview/Property Contacts page. Simply email a copy to yourself

How do I add users to my account?

On the left-hand navigation go to Settings/Application Users.  User can be added, granted permissions, or deactivated here. 

Where do I find the event booking link?

On the Booking Settings page under “Booking Engine Link”

How do I setup my client to view reporting?

On the left-hand navigation under “Event Reporting” Create the user, add permissions, assign events they can access reporting on: 

https://groups.alliancereservations.com/v1/ReportingUserList.aspx

Why can’t I decline certain bids?

If reservations have been booked into a contracted block, they must be cancelled before a bid may be declined. 

Rooms Overview/Manager

Am I charged for manually entered  reservations?

Yes. Remember manually entered reservations are not charged a service fee so you will be responsible for the transaction fee on these. 

Am I charged for Comp rooms?

Yes. We have spent a great deal of resources so these can be properly managed, so we feel that complimentary reservations should incur a transaction fee. 

How do I change a minimum length of stay?

Go to Rooms Overview/Rooms Manager/Manage Block and Rate, in the grid for each rooms type adjust the MLOS and Save. 

Can I change the display order of my contracted properties?

Yes. Go to Booking Settings/Property Display and use the arrows to move the display order, or the dropdown function to move a property to another position. 

When do my contracted blocks actually release back to the property?

Early in the morning on the date of release.

Dashboard

How do I see an event that occurred in the past?

Move the Event Start Date back to a historical date.

How do I copy an event?

When viewing an event, on the Dashboard, look for the two pages icon. Use this to copy. 

Can I transfer an event to another user?

Yes. When viewing an event, on the Dashboard, look for the two arrows icon. Use this to move an event to another user's’ account..

On-Hold Search/Detail

How do I add additional rooms to a hold block?

From the On-Hold Search page under Search on the left-hand navigation filter and find the Oh-hold Block, Go to On-Hold Details. As long as rooms are available in the Parent Block, they can be added to the On-Hold Block. https://groups.alliancereservations.com/v1/OnHoldRoomsListV2.aspx

When do on-hold blocks actually release?

At 11:59pm the date of release. 

Miscellaneous 

How can I find an individual’s reservation?

On the left-hand navigation under Reservation Search, enter any criteria to find a guest's reservation.

What do I do if I have a question or problem with the GPS System?

Use the “?” icon on the bottom of the page to submit your question, problem or request. We will respond shortly. 

Will Alliance perform changes to the “Look and Feel” of my booking sites?

Yes, for a charge. Refer to your agreement for the hourly rate. Submit a design request from the left-hand navigation under Support. A work order will be sent with an estimate of cost. 

Can I edit the look and feel of my booking sites?

Yes, visit our Skinning Guide for complete instruction on how to do this. 

How do I add custom reporting fields to my booking page?

Submit a request from the left-hand navigation under Support/Site ID Request.

What is a Master Bill Sub-Block Site ID?

A master Bill Sub-Block Site ID is created to be a private site that can book and manage blocks of rooms from your contracted block, but not visible to the public. It is most commonly used for large events where rooms need to be set aside for companies who will provide a rooming list at a later date. 

How do I edit the labels on my site id’s?

Log in to Affiliate Admin Go to Affiliates/Add/View/Edit site id’s, change then save. 

How do I find reporting on my non-contracted reservations?

Log in to Affiliate Admin Change the date range and filter accordingly. Then hit refresh. The report can then be downloaded and manipulated to your liking.

How do hotels obtain guest information?

Hotels access a secure online portal either at the time the first reservation is booked, or on block release date. (You determine this in the event set up) The portal is:

https://roominglist.alliancereservations.com/Account/LogOn?ReturnUrl=%2faccount%2fagreement

What is a service fee?

A service fee is a charge to the end user (guest) when booking a reservation. A service fee can be initiated if you become the merchant of record for your account, and by submitting the form found under support on the left-hand navigation: 

https://allresnet.wufoo.com/forms/q1h2ikze0d6ak9k/

How do I become the merchant of record for my account?

You must have a merchant account to charge guests credit cards, and set up an account through the PayPal Gateway, PayFlow Pro at:

https://www.paypal.com/us/webapps/mpp/payflow-payment-gateway

What information do you need to set up my account in GPS? 

2 forms:

https://partners.alliancereservations.com/Account/Index?ReturnUrl=%2f

https://allresnet.wufoo.com/forms/qd53sa51300s1b/