Primary Contact

The Primary Contact is the person who originally created the on-hold block. You can update the contact information for the primary contact by clicking on the edit link in the top right of the panel, this will open a modal with editable fields, once you are done editing click the save button to save any changes.

Additional Contacts

Additional contacts can be added to the on-hold block, and can receive the same emails as the Primary contact. These emails include:

  • On-Hold Rooming List email - provides access to Rooms On-Hold Block Summary ***Should we create and link to this pager here?***
  • Booking Link email - provides access to the on-hold block booking engine page, used for making new reservations

You can add, edit, or delete an additional contact from the Additional Contacts section:

  • Add - Click the New Additional Contact link, this will open a modal with required inputs for the new addition
  • Edit - To the right of the contact information for an additional contact you will see an Edit link, click this link to open a modal where the contact information can be edited
  • Delete - To the right of the contact information for an additional contact you will see a Delete link, click this link to open a modal asking you to confirm that you want to delete the selected contact

Additional Info

The Additional Info section contains information on the following:

  • Event Name - Name of the event associated with the on-hold block
  • Room Block Code - Number that is generated and assigned to an on-hold block, can be used for searching for on-hold blocks, see On-hold Rooms Search
  • Property Name - The name of the property associated with the on-hold block
  • Property Address - The location of the property
  • Room Type Description - The description of the room type associated with the on-hold block ***link to room type description here?***
  • Parent Block Release to Hotel - Parent block release date ***Should we be using the word "Parent" here?***

Rooms On-Hold Block Manager

Release Date

On-hold block release date. Click in the date input and change the date to extend the hold block release date. The on-hold block release date must be 24 hours prior to the parent block release date. 

Clicking link will release on-hold block back to parent block ***Should we be using the word "Parent" here?***

Restore On-Hold Block

If release date has past, Restore On-Hold Block will show in place of the Release link. To restore block, click on the Restore On-Hold Block link and enter a new release date.

Send On-Hold Rooming List To

Send the On-Hold rooming list link to the group primary contact or an alternative contact, so they may start booking rooms, see email options

Send Booking Link To

Send Booking Engine link to the primary contact or an alternative email address for reservations outside the block, see email options

Link to Booking Engine, any reservations made using this link will be added to the currently viewed on-hold block

On-Hold Block (table)

Adjust number rooms available in the on-hold block by day, as long as there are rooms available in the parent block. To save changes, click the Save Changes (link) below table, event admin will be prompted to provide a revision not before changes will be saved.

Email Options

  • Primary Contact (button) - Sends email only to Primary Contact
  • Multiple Contacts - Enables Event Admins to send email to multiple contacts that include Primary Contact and Additional Contacts, opens the Select Contacts (Modal)
  • One-time Recipient - Allows Event Admins to enter a new email address(es), that will be used to send a one time email to, opens the One-time Recipient (Modal). Multiple emails maybe entered here, but the must be separated by a semicolon (;)

Select Contacts (Modal)

One-time Recipient (Modal)

On-Hold Reservations

The On-Hold Reservations section list's all the current on-hold reservations.